Stemphor
Techlabs

Data deletion

Effective from 9 November 2026

This page explains how to have your personal data deleted from Stem Commerce, including the data we receive when a business connects its WhatsApp account through Facebook. It works with our privacy policy, which describes what we collect and how long we keep it.

1. If your business uses Stem Commerce

Disconnect WhatsApp

In the Stem Merchant app, go to Settings → WhatsApp and choose Disconnect. We then remove your number from our WhatsApp integration and delete the access token that Meta gave us when you connected. After that we can no longer send or receive WhatsApp messages for your business. You can also remove our app from your business’s integrations in your Meta business settings.

Delete your account and business data

Email our Grievance Officer at [email protected] with the subject “Data deletion request”. Include your business name and the mobile number you sign in with. We may contact you on that number to confirm the request before acting on it.

We then close your account and delete your account and business data, including your catalogue, orders, chats and the customer data held for your business, within one month. We keep only what the law requires us to keep, for example records needed for tax. If you want a copy of your data first, ask in the same email.

2. If you shopped with a business on WhatsApp

The business you shopped with decides how your data is used, so ask that business first. You can also email us at [email protected]. Tell us your WhatsApp number and the name of the business. We will pass your request to the business or, where it asks us to, delete your data on its behalf.

To stop marketing messages from a business, use the opt-out option in its WhatsApp message.

3. What deletion covers

  • We delete the data from our servers and database. Copies in encrypted backups are removed when those backups expire.
  • Messages already delivered stay on the phones of the people who received them, and with WhatsApp under Meta’s own terms. We cannot delete those.
  • Voice-note audio is deleted automatically after 30 days, whether or not you ask.

4. Contact

Grievance Officer: Girish Vengasseri
Email: [email protected]
Address: Stemphor Techlabs LLP, 10th Floor, Building 4, North Wing, NESCO IT Park, Western Express Highway, NESCO, Goregaon East, Mumbai, Maharashtra 400063, India

If you are not satisfied with our response, you can raise a grievance with the Data Protection Board of India.